need help?

Top 8 Most Popular FAQ`s

An account is required to buy models?

Yes. In order to purchase and download our 3D models is required a free account registration. You can do it from here.

I can use download link of 3D model anytime to download the file?

Sure. You can download at no additional charge any previously purchase and downloaded 3D models directly from the dashboard accound – Download tab.

Where’s the file of the model(s) I have just purchased?

You can download your purchased models at the Downloads tab on your dashboard account.

Is there a time limit for downloading a file that i purchase?

No. All successfully purchased models are permanently stored in your Downloads page and will be available for unlimited number of downloads/re-downloads

Will I get an invoice/receipt for my purchase?

Yes. You can download/print the invoice for your payment(s) from the Orders page where all orders details are stored.

Is it safe to use my credit card to make an order on Zenpolygon?

It is absolutely safe to use your credit/debit card. Zenpolygon use the PayPal and Stripe services to process all payments in the safest way.

We never store on file your credit/debit card details. All transactions are processed in real time using secure 128 bit Geotrust SSL certificate.

What should I do if I want a refund?

Please contact us by email: contact[at]zenpolygon.com and provide us with the following information:

- Order/Invoice ID and product name

- The problem encountered (including screenshots)

- Software and its version used

- File format used

How to purchase as a company?

When purchasing models as a company, please fill the Company name and VAT number in your checkout page. The entered information will be saved for your future purchases and invoices will be generated accordingly.

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